Before completing the RGA Request Form at the bottom of this page, please review the “Returns” information from our Terms of Sale.
No return will be accepted without a Return Goods Authorization number (RGA#). Please don’t automatically send an item back to the return address shown on the original delivery label. Not all products originate or get returned to the same location.
Generally speaking, there is a 30 Day Return Policy for non-custom items. RGA numbers will be issued only to products that are non-custom.
Custom items such as, but not limited to, cast signs, mailboxes personalized with names or addresses, mailboxes with decorative fiberglass or copper wraps, and any item fabricated to your specifications are all non-returnable and non-refundable under any condition. All custom address sign orders are FINAL once placed. Our custom-product suppliers do not allow orders to be canceled after they are placed. From the moment you place a custom order, that item belongs to you. The only exception would be if they are delivered to you damaged where they would then be replaced by the same exact item with no changes permitted.
Returnable Item Fees
Non-custom item being returned are subject to a 15% return fee, plus you are also responsible for the return shipping cost (location to be determined when you request the mandatory RGA number).
Cupola Return Fees
Cupola shipping is very expensive. They are usually large boxes and/or multiple boxes. Larger cupolas also involve motor freight delivery which is way more expensive than UPS Ground. A returned cupola is subject to a mandatory 35% return fee. Since our cupola makers charge us for returns, we must enforce this strict 35% return fee. Again, you are responsible for the 35% return fee, plus whatever it costs to safely re-pack and ship back (location to be determined when you email for the mandatory RGA number).
If your item arrived in damaged condition, it is important that we know immediately. Please email us a description with a few photos showing the extent of the damage. Having photos to show the supplying warehouse will greatly help in expediting a resolution.
RETURN REQUEST FORM
We have created below a simple Returns email form. Please complete all the required information and we’ll reply with an email reply containing information about your return request.
Please complete the email form below and we’ll reply with all the info you need including the RGA # and return address.