CONTACT US: Sending an email is always the best option. (Move down)
You can also call 1-800-330-3309. You’ll either reach a person or be prompted to leave a voice message. These days, most communication is done through the computer, emails always get a faster response, many times even after business hours.
ORDER STATUS / UPDATES / INVENTORY INQURIES:
If you have an existing order, please e-mail us with your order number and name on the order. We’ll get back to you as soon as possible with an update. If you’re asking to be notified about a back-ordered product, please fill out the form below and tell us the name of the product you’re interested in.
BUG Report – Something not working?:
Websites can be very temperamental. There’s many moving parts and occasionally a “conflict” between two parts can break the site from working perfectly. If you see something – say something. We appreciate the “heads-up” so we can work on a fix.
We drop-ship products from factory warehouses around the country. There’s no one location for returns. Please contact us for a Return Goods Authorization Number (RGA#) and the return address for your specific products. More information about RETURNS can be found in FAQ in the main menu.
We no longer offer an installation service either locally or anywhere else. If you have a landscaper, they’d be the first person to ask. Otherwise anyone who advertises handyperson services… or maybe you could ask a handy relative, neighbor, or friend.
Sometimes our replies get misdirected into your SPAM FOLDER… so be sure to check your SPAM FOLDER for our reply.