CONTACT US: Sending an email is always the best option. (Move down)
You can also call 1-800-330-3309. You’ll either reach a person or be prompted to leave a voice message. These days, most communication is done through the computer, emails always get a faster response, many times even after business hours.
ORDER STATUS / UPDATES / INVENTORY INQURIES:
If you have an existing order, please e-mail us with your order number and name on the order. We’ll get back to you as soon as possible with an update. If you’re asking to be notified about a back-ordered product, please fill out the form below and tell us the name of the product you’re interested in.
BUG Report – Something not working?:
Websites can be very temperamental. There’s many moving parts and occasionally a “conflict” between two parts can break the site from working perfectly. If you see something – say something. We appreciate the “heads-up” so we can work on a fix.
RETURNS:
We drop-ship products from factory warehouses around the country. There’s no one location for returns. Please contact us for a Return Goods Authorization Number (RGA#) and the return address for your specific products. More information about RETURNS can be found in FAQ in the main menu.
INSTALLATIONS:
We no longer offer an installation service either locally or anywhere else. If you have a landscaper, they’d be the first person to ask. Otherwise anyone who advertises handyperson services… or maybe you could ask a handy relative, neighbor, or friend.
Sometimes our replies get misdirected into your SPAM FOLDER… so be sure to check your SPAM FOLDER for our reply.
